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These terms set out what you agree to when you access jakartacas — covering account creation, wallet transactions via OVO, ShopeePay, and QRIS, session controls, and how we handle disputes. Read each section carefully before you start; continued use of the platform means you accept what is written here.
Access to jakartacas is available where local law and eligible regions permit. These terms govern the entire relationship between you and us — from the moment you open an account to the point you close it. They apply to every action taken inside the platform: browsing the lobby, placing a bet, initiating a wallet transfer through OVO, completing a QRIS transaction, or contacting our support team. We may update these terms when our services change or when applicable rules require it. When an update happens, we post the revised version with the effective date shown at the top of this page. Your continued use after that date means you have accepted the changes. If you disagree with any revision, the appropriate step is to stop using the service and contact us to close your account formally. Certain sections of these terms reference your wallet — that includes OVO, ShopeePay, and QRIS balances as reflected in your account dashboard after login. We do not hold funds on your behalf outside the scope described in the account wallet section. Eligibility, transaction limits, and account controls are all visible inside your account once you are logged in. Nothing here overrides local law where you are located.
OVO wallet transactions are subject to the limits and verification steps shown in your account dashboard. We do not set OVO's own processing rules — those follow OVO's terms.
ShopeePay transfers into your jakartacas wallet are governed by both these terms and ShopeePay's own user agreement. Check both before initiating a transfer.
QRIS payments are processed through the national scheme. Your jakartacas account records the transaction once confirmed; the QRIS provider's own terms apply to the payment step.
Not every interaction on jakartacas sits under the same rule set. Some areas are fully covered by these terms; others involve third-party conditions that sit alongside ours. Understanding the boundary helps you know where to direct a question if something goes wrong.
Creating, verifying, suspending, or closing your jakartacas account falls entirely within these terms. The rules here govern login credentials, identity verification steps shown during registration, and how account status changes are communicated to you.
Deposits and withdrawals processed through OVO, ShopeePay, or QRIS are covered by these terms on our side. The payment provider's own terms apply to their side of the transfer. Both sets of terms apply simultaneously; neither cancels the other.
Game content supplied by PG Soft, PlayStar, Habanero, and Spadegaming is delivered under their respective studio agreements. We make those titles available in the lobby; the studio sets the game rules. Our terms cover how you access them, not the game mechanics themselves.
Any external site, linked service, or payment gateway you reach by leaving jakartacas operates under that third party's own terms. We have no authority over those rules and accept no liability for what happens outside our platform boundary.
These terms are not one-directional. You hold specific, actionable rights that we are required to honour. Your transaction history — every OVO credit, QRIS payment, and ShopeePay transfer — is stored in your account and accessible after login. If a record looks wrong, you can raise a correction request directly through our support channel; we review each submission and respond in writing. You are also entitled to request a summary of what account data we hold, and to ask us to close your account at any time. Account closure requests must be submitted through the contact route described in the support section below — we do not process closures through chat alone. Where a dispute cannot be resolved through support, these terms describe the escalation path available to you. We aim to acknowledge every formal dispute within the timeframe shown in your account correspondence log. Review the full resolution steps before escalating, as many questions are answered at the first contact stage.
Log in and open your transaction history to see every wallet movement. If an entry does not match what you authorised, note the date, amount, and method — then contact support with those details.
Name, contact information, and linked wallet identifiers can be updated through the account settings page. Some fields require identity re-verification before the change is saved; follow the steps shown on screen.
If any clause here is unclear, open a ticket through our support route. Quote the section you are asking about so we can respond to the exact point rather than a general summary.
Submit a formal closure request via the email contact listed in the support section. We confirm receipt and complete the process within the period shown in our acknowledgement reply.
If a section of these terms raises a question you cannot resolve by reading this page, the paths below connect you to the right part of our team. For urgent account matters — a transaction dispute or an access block — use live chat so the case is logged immediately. For formal written requests, email is the appropriate route and produces a record both sides can refer back to. All policy correspondence is handled by the account support team; game-specific questions go through the same channels but are routed differently once received.
Open the chat icon in your account dashboard after login. State that your question relates to these terms so the agent can route it correctly from the start.
Use email for account closure requests, data summaries, and written dispute submissions. Include your registered account identifier and the specific term or transaction you are referencing.
Your transaction log, current account status, and linked wallet details are all visible inside your dashboard after login. Check there first — many policy questions are answered by the data already shown.
We collect the information needed to operate your account — registration details, session activity, and wallet transaction records. That data is retained for the period required by applicable rules and then deleted or anonymised according to the schedule described in our privacy notice, linked from the account settings page. Cookies are used to maintain your login session and remember account preferences; you can review and adjust cookie settings through your browser without losing your account data. Account security relies on the credentials you set at registration — we do not store your OVO or ShopeePay PIN, and we never ask for it through chat or email. If you receive a message claiming to be from jakartacas and asking for wallet credentials, treat it as unauthorised and report it immediately through live chat.
Account and transaction data is kept for the period required under applicable rules. The retention schedule is described in the privacy notice accessible from your account settings page after login.
We use session cookies to keep you logged in and preference cookies to remember your account settings. No third-party advertising cookies are placed without disclosure in the cookie notice.
Your login credentials are your responsibility. We will never ask for your wallet PIN — not through chat, email, or any other channel. Report any suspicious contact through live chat immediately.
To request a copy of your stored data or ask about a specific retention or deletion question, email our support team with your account identifier. We respond in writing within the period shown in our acknowledgement.
The questions below cover what real account holders ask after reading these terms. If your question is not listed here, open a support ticket and quote the section that raised it.
Yes. Our terms govern the transaction as recorded in your jakartacas wallet. OVO and ShopeePay each apply their own terms to the payment step on their side. Both sets of terms apply at the same time; check both if a transfer question arises.
We post the revised version on this page with the effective date shown at the top. If the change is material, we also send a notice to the contact address registered on your account. Continued use after the effective date means acceptance of the updated terms.
Yes. Send a written request to our support email with your registered account identifier. We will confirm receipt and provide a summary within the period stated in our acknowledgement. The process is described in our privacy notice, linked from account settings.
Any confirmed balance in your jakartacas wallet at the time of a formal closure request is returned through the withdrawal route you used most recently, subject to verification. Submit the closure request through email so both parties have a written record of the process.
jakartacas is available where local law and eligible regions permit. We do not make legal determinations for your specific situation. If you are uncertain whether access is permitted where you are, review the relevant local regulations before using the service.
First, check your transaction history in the account dashboard — the record there shows the method, amount, and timestamp. If the entry does not match what you authorised, open a live chat or email ticket with those details. We review formal disputes and respond in writing through your account correspondence log.