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This policy describes exactly what data jakartacas collects from your account, how we store it, and the choices available to you at any point. Access and data handling depend on local law and are available only where local law permits.
When you open an account with us, we collect the information you provide during registration — your name, contact details, and the payment method you connect, whether that is OVO, ShopeePay, or QRIS. We also collect session data: which pages you visited, how long you stayed, and which account actions you completed. This data is used to operate your account correctly, process transactions via your chosen payment route, and respond to support requests you raise. We do not sell your personal data to third parties. Data shared with payment processors such as OVO and ShopeePay is limited to what those processors require to complete your transaction — nothing more. Retention periods depend on the category of data: account identity records are held for as long as your account remains active, while session logs are cleared on a rolling cycle. We keep transaction records connected to OVO, ShopeePay, and QRIS activity for the period required under applicable financial record-keeping obligations. If you close your account, we will remove personal data that is no longer required, subject to any legal retention obligations in your jurisdiction. The full current state of our data handling practices is shown in your account dashboard after login under the Privacy Settings section.
OVO payment data passes to the processor only to complete your transaction. We do not retain your OVO credentials on our servers beyond what the session requires.
ShopeePay transaction references are logged in your account wallet history. You can review these records at any time from the transaction history section after login.
QRIS scan events are recorded as part of your deposit record. These entries appear in your account statement and are available to you on request through our support channel.
Not every service you reach from this platform falls under the same data handling rules. We want to be clear about where our policy applies and where a third party's own policy takes over. The four areas below show exactly how that boundary works so you know whose rules govern each part of your experience.
Login sessions, account settings, and any personal detail you submit during registration or in your profile are fully within the scope of this policy. We hold and process this data directly.
Deposits and withdrawals processed through OVO, ShopeePay, or QRIS involve a third-party processor. We share only the minimum data those processors need; their own privacy policies govern what they do with it.
Pages you browse on jakartacas, including game lobbies and account pages, generate session data we collect and process under this policy. Cookies used on these pages are explained in the trust section below.
Any external link you follow from our platform — including payment partner pages or external support tools — is governed by that service's own policy, not ours. We recommend you review those policies separately.
You hold several practical rights over the data we store for your account. Reviewing your own records is straightforward: log in and navigate to Account Settings, then select Privacy and Data. From there you can see what personal information we currently hold, check which payment methods are linked, and view your transaction history for OVO, ShopeePay, and QRIS activity. Correcting account details — such as your contact email or linked wallet — is done from the same settings page. If a correction requires identity verification, the steps and required documents are shown in that section. You do not need to contact support to make routine updates; the fields are editable directly. For requests that go beyond self-service — such as asking us to delete data or raise a question about how a specific record was collected — reach our privacy support route using the contact details in the Support section below. We aim to acknowledge data requests within the period required by applicable local obligations.
Log in, go to Account Settings, and open the Privacy and Data section. Your stored personal details, linked payment methods, and session history are listed there for you to check at any time.
Editable fields in Account Settings let you update your contact information or linked wallet without contacting support. Changes that affect account identity may require the verification step shown on screen.
If you have a question about a specific record — how it was collected, why it is retained, or who it was shared with — send it to our privacy contact route. Details are in the Support section of this page.
You may request deletion of personal data that we are not required to retain by law. Submit this through the privacy support channel. We will confirm receipt and advise on the outcome within the applicable period.
If a question about this policy cannot be resolved through your account settings, the channels below connect you directly to the team that handles privacy and data requests. Include your registered account email and a short description of the data concern so we can locate the relevant record without delay.
Send data requests, correction notices, or policy questions to our dedicated privacy email address. This route is monitored separately from general account support so your request goes to the right team.
For straightforward policy questions — such as what a specific account entry means or how to locate a transaction record — our live chat is the quickest route. Access it from the support icon on any logged-in page.
Many privacy actions — reviewing records, editing contact details, checking linked payment methods like OVO or QRIS — are self-service under Account Settings. Check there first before raising a support request.
Our approach to data handling is built around giving you visibility at each step. Cookies on this platform fall into two groups: those required to keep your session active and authenticated, and those that record which pages you visited so we can resolve account or transaction queries if you raise one. You can review and adjust cookie preferences from the privacy panel in Account Settings. We do not use cookies to track you across other websites.
Your account credentials are stored using industry-standard hashing. We do not hold your raw password anywhere in our system. If you suspect unauthorised access, the account lock option is available immediately under Security in your settings.
Identity data is held while your account is active. Transaction records — including OVO, ShopeePay and QRIS entries — are kept for the period required under applicable financial obligations. Session logs cycle out on a rolling schedule.
Session cookies are necessary for login to work. Analytics cookies that log page visits can be adjusted in the Privacy panel under Account Settings. The current state of your cookie choices is shown there after login.
When this policy changes, the updated version is published at this URL and the revision date is shown at the top of the page. We will notify you via your registered contact if a change materially affects how we use your data.
The questions below cover what our members ask most often about data, account records, and privacy choices on jakartacas. If your question is not here, the support routes in the section above connect you to the right team.
We collect the details you submit at registration — name, contact email, and any payment method you connect such as OVO or ShopeePay. We also collect session data generated while you use the platform. The full list is visible under Account Settings after login.
We share only the minimum information each payment processor needs to complete your transaction. We do not pass additional personal data beyond that. Each processor operates under its own privacy policy, which we recommend you review separately.
Personal data that is no longer required for any legal or operational purpose is removed after account closure. Transaction records connected to OVO, ShopeePay, and QRIS are retained for the period required under applicable financial record-keeping obligations in your jurisdiction.
Log in and go to Account Settings, then Privacy and Data. Your stored records are shown there. If you need a formal export or have a question about a specific entry, send a request to our privacy email channel with your registered account email included.
Yes. Submit a deletion request through the privacy support channel or via live chat. We will confirm receipt and advise on the outcome. Data subject to legal retention obligations — such as certain transaction records — cannot be removed until that retention period has passed.
The updated policy is published at this URL with the revision date shown at the top. If a change materially affects how we use your personal data, we will send a notice to your registered contact. Continued use of your account after the notice date means you have seen the update.